Shipping Policy

Question: How long does it normally take to ship out items once payment is made?

 

Ready Stock Items:
Agape Boutique will process your order ship out within 24hours after payment.
Item will be delivered to your doorstep within the next 1-2 days (Skynet / Pos Laju) or 3-5 days (Registered post) after it is sent.

 

Pre-Order Items:
Agape Boutique will process your order within 24hours after payment.
Item will reach Agape Boutique’s store in 2-3 weeks. After inhouse QC, Agape Boutique will send out the parcel to customer.
* Note: Pre-Order goods normally take 2-3 weeks.
Out of stock might happen for pre-order goods. Details please refer to our Term & Conditions page

 

SHIPPING CHARGES WITHIN MALAYSIA
Peninsular Malaysia
Below 5kg – RM 7.00
Above 5kg, each KG add RM 2

Sabah/Sarawak (Pos Laju)
First 1 kg – RM 14
Additional 1kg, each KG add RM 10

Sabah/Sarawak (Air Parcel)
First 1 kg – RM 12
Additional 1kg, each KG add RM 5

 

INTERNATIONAL SHIPPING 
Agape Boutique & Beauty, Malaysia ships WORLWIDE.

Please email Agape Boutique at agapebtq@gmail.com for international shipping quotations.
* Note : Our current e-commerce does not support international postage calculation yet; please email us for more details if you cannot find your country on our e-commerce country listing.

 

Return Policy

Agape Boutique provides returns for all READY STOCK items 

All return or exchange will NOT be refund in cash. All returns items are only eligible for store credit note. 

< Items falls under Pre-Order / Best Buy / SALE / Discounted items (includes items purchase using discount codes) / Accessories and specifically stated non-returnable items are NOT eligible for Return >

  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered).
  • Exchanges for articles which do not meet all mentioned conditions will be duly declined. 
  • All items are NOT to be soaked, worn, washed, altered and must have original tag attached. 
  • All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
  • The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited. 

Please email agapebtq@gmail.com, stated your order reference number, reason for return or exchange.

 

There are strictly NO RETURN or Exchange for all Pre-Order Items.

 

Please check our Term & Conditions page for more details.

 

Do take note that all returns are inspected upon receipt. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging. If the returns goods are not in good condition, AGAPE Boutique & Beauty reserved the right to reject the return or exchange request.

All returns request after >5 days of parcel delivery will NOT be approved.

All returns will be charged RM10 handling fees

Privacy Policies

     Agape Boutique & Beauty, treats customer privacy as important and respects and guards customers' rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

     Agape Boutique & Beauty, website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, Agape Boutique & Beauty, makes no guarantees in respect to how your information may be used in these third parties websites.

     Agape Boutique & Beauty, is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where applicable retrieval of your information so submitted for the purposes set out herein.

     Agape Boutique & Beauty, reserves the right, to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any conditions that are not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.